Term and Conditions
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VACCINES & HEALTH
1. All dogs must be fully immunized against:
Rabies, DHLP/ DHLPPi (First-time vaccinations, after booster shots, must be at least 21 days old.)
Kennel Cough - This is a separate vaccination against Bordatella (first-time vaccine must be at least 10 days old before the pet comes to the resort)
Additionally, all dogs up to 4 years of age under must undergo a Vaccicheck showing sufficient to high levels of immunity.
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All cats must be fully immunized against:
Rabies, Rhinotracheitis, Calcivirus, Panleukemia (First-time vaccinations, after booster shots, must be at least 21 days old.)
ADDITIONAL RECOMMENDED VACCINES: Anti-fungal, Feline Chlamydia
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2. I acknowledge that in addition to the diseases described above my dog may be exposed to other infectious diseases. However, for my dog to participate in daycare and/or boarding, I alone assume the responsibility of such exposure to all other infectious canine diseases.
3. Spaying/ Neutering: Urban Tails Pet Resort reserves the right to refuse boarding or Daycare for any unneutered dog over 7 months of age. Unneutered female dogs over 7 months will not be accepted for boarding or Daycare during peak periods, or during off-peak periods if they are in heat or expected to come into season during their stay. I must inform Urban Tails in writing about her upcoming season before the check-in date. Failure to do so may result in the dog being denied entry or an unwanted pregnancy, for which Urban Tails Pet Resort will not be held responsible. A limited number of unneutered males may be accepted for boarding or daycare during peak periods at the discretion of management.
4. I am required to provide a full medical history on my pet(s). Urban Tails Pet Resort reserves the right to contact my veterinary clinic to follow through on any information provided. I will authorise my veterinary clinic to cooperate with Urban Tails Pet Resort should my pet’s condition be of any risk to other pets at the facility.
5. Urban Tails Pet Resort reserves the right to refuse any animal for boarding or Daycare with no reason given.
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PAYMENT
6. Payment for all our services is required in advance. No refunds or credits will be issued once a pet has checked in for boarding or daycare.
7. To secure a booking, a 50% deposit is required for each animal. For off-peak bookings, the deposit is refundable only if cancellation notice is provided at least 4 weeks before the arrival date (excluding Christmas and Summer deposits—see #8). An administration fee will be deducted from any refunded deposit.
8. Christmas & Summer (June-September) deposits for cancelled bookings, no shows or reduced stays are .
9. For boarding reservations of 10 nights or more, a AED 1,000 deposit is required to cover additional costs like food or vet/medication expenses. At check-out, you can choose to either receive a refund or have the unused portion of the deposit credited to your account.
10. Boarding rates are charged on a calendar day basis. If my pet is not collected by 12 noon on the day of departure, I will be charged for a full day’s boarding.
11. Any extension to the original booking dates made during my pet’s stay will be charged at the cost of the next available suite. If there is no space for my pet to stay on at Urban Tails Pet Resort, it is my responsibility to make alternative arrangements for my pet.
12. Daycare packages must be paid in advance and are non-refundable. Until a package is purchased, daycare attendance will be charged at the standard rate.
13. Package credits cannot be transferred to any other service or pet.
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LIABILITY
14. Urban Tails Pet Resort is not liable for any damage or injuries to animals staying at the resort, except those resulting from the intentional or negligent actions of Urban Tails Pet Resort or its employees. While the staff closely monitors all dogs, I understand that the unpredictable nature of dogs means that interactions between animals can occur. If any such interaction leads to injury to my dog, other dogs, or people, I accept full responsibility for any resulting injuries.
15. If veterinary attention is required, I am liable for all expenses including the transport cost to the clinic. In the event of serious illness and I cannot be contacted, the veterinary surgeon’s decision will be final.
16. I am liable for any damage to my pet’s enclosure and to the beds provided by Urban Tails Pet Resort. Beds will be charged at AED 300.00.
17. Urban Tails Pet Resort is not responsible or liable for any loss or damage to personal property belonging to you or your pet.
18. Animals not collected within 7 days of their check-out date will be dealt with at Urban Tails Pet Resort discretion. All monies owing, including fees and all costs relating to their care, shall be payable by me on receipt of Urban Tails’ advice as to the amount thereof.
19. I acknowledge that the signing of this contract shall create a lien over the animal in favor of Urban Tails Pet Resort. This lien shall continue to exist whilst monies owe pursuant to the agreement.
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MISCELLANEOUS
20. I allow Urban Tails Pet Resort to take photos & videos of my pet(s) to use on their Social Media platforms and website.
21. I acknowledge that a AED 200.00 Out of Hours fee will be charged for my pets boarding check-out/check-in outside of the specified times: 9am to 3pm (or 7pm check-out if Daycare is arranged)
22. By utilizing the services of Urban Tails Pet Resort, I acknowledge and agree to abide by these Terms and Conditions. My use of the services for my pet constitutes acceptance of these terms. It is my responsibility to review and understand the policies, which are designed to ensure the safety and well-being of all pets and clients.
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